1. Digital service
eSIMDesti sells digital eSIM products for mobile connectivity while travelling. No physical SIM card is shipped. Availability, operators and coverage may vary by destination and local network.
2. Order and price
Before payment, the destination, selected duration and total price are displayed. An order is processed only after successful payment confirmation. Applicable prices and promotions are those shown during checkout.
3. eSIM delivery
The eSIM and installation details are delivered digitally through the enabled channels, normally by email and/or the customer area. The customer must provide a valid email address and keep the QR code and installation details secure.
4. Compatibility and installation
Before purchase, the customer must check that the device supports eSIM, is carrier-unlocked and can install a new profile. Installation instructions must be followed before or during the trip according to the specific plan conditions.
5. Activation and use
Validity starts according to the purchased plan. Some plans begin on first connection to a compatible network, while others may have specific activation rules. Use is subject to the published conditions of the selected plan and the requirements of the partner network.
6. Coverage and performance
Connectivity relies on third-party mobile operators. Connection availability and quality may be affected by coverage, location, congestion, device, buildings, terrain, maintenance or other local-network circumstances.
7. Cancellations and refunds
Cancellation, refund, non-delivery and technical-issue requests are handled under the Refund Policy published on eSIMDesti, which forms part of these terms.
8. Proper use
The eSIM must not be used for unlawful, abusive or fraudulent activities, or in a way that could negatively affect networks or third parties. The customer is responsible for device configuration and use.
9. Support
For purchase, delivery, installation or activation issues, the customer may contact support and should provide the order reference, purchase email, destination and a clear description of the problem.
10. Updates
These terms may be updated to reflect operational, technical or regulatory changes. The version applicable to a purchase is the one available when the order was placed, subject to any mandatory consumer rights.